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Shipping & Returns



We can ship cigars and accessories to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Cuban Crafters Cigars will ship all cigars, humidors, cigar cutters, lighters, cigar cases and other cigar accessories in our catalog or cigar website within 24 hours of receiving the payment (excluding weekends).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Cuban Crafters Cigars accepts Personal Checks, Money Order and Cashier’s Checks.

Cuban Crafters Cigars Accepts American Express, Visa, Mastercard and Discover Cards.

SPECIAL PAYMENT ARRANGEMENTS – In certain cases Cuban Crafters Cigars Accepts Wire Transfers.

STANDARD SHIPPING is through U.S.P.S. Priority Mail or UPS Ground Service. Normal delivery takes 2 – 7 days, depending on the delivery address.
CHARGES are $5.95 for the first item and $2.00 for each additional item up to 5 items. Each additional item above 5 items are $1.00 each.
FREE STANDARD SHIPPING on all orders of $200 or more.
UPS 3rd DAY AIR charges are based on the weight and dimensions of the items purchased.
UPS 2nd DAY AIR charges are based on the weight and dimensions of the items purchased.
NEXT DAY AIR Charges are based on the weight and dimensions of the items purchased.

All shipments to Post Office Boxes, Military FPO addresses, U.S. Government Military APO addresses, Puerto Rico, Virgin Islands and Guam will only be shipped through USPS Priority Mail under the STANDARD SHIPPING CHARGES above.

We will ship to any country in the world through U.S.P.S. Global Priority, Express Mail or Parcel Post Mail. The Charges are based on the weight and dimensions of the items purchased. Other arrangements can be made through UPS, FEDEX or DHL but the full cost of the shipment must be prepaid by the Customer. If any taxes are due to the country where the cigars and cigar accessories are shipped, it will be the full responsibility of the customer to pay those taxes/duty and Cuban Crafters will not issue refunds or pay for return shipping of the shipment if the customer denies to pay the taxes and/or duty. ALL required documents will be included with the shipment of cigars and cigar accessories.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

ALL international orders are shipped within 48 hours and are processed manually. Due to security reasons the order and payment must be verified prior to shipping. This process requires an additional 24 hours. All shipping charges must be prepaid with the order.

You can track your shipment through this web site or through the UPS or United States Postal Service web site by entering the tracking number available to you in your purchase history. To obtain your purchase histroy simply log in to your account.

Returns Policy

We back all our cigars, humidors and accessories with an exclusive Full Satisfaction Guarantee.
You must be fully satisfied with the products, prices and our service or you get a full refund of the purchase price, minus shipping charges. You may return most new, unopened items within 7 days of delivery for a full refund of the merchandise price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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